Guarantee and Warranty Information
For over 10 years, we have specialized in repairing treadmills and exercise bikes across a wide range of brands and models. We also supply replacement parts, repair support, and effective solutions to help resolve equipment problems with confidence.30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may return the product within 30 days of receipt for a full refund.
We provide a 30-day limited warranty to the original purchaser from the date of purchase. This warranty covers defects in materials and workmanship under normal, intended use.
What Is Covered
This warranty covers defects in materials or workmanship under normal use of the product.
What Is Not Covered
This warranty does not cover damage or failure caused by:
Improper installation or misuse
Electrical shorts, power surges, or issues caused by other components or home wiring
Excessive wear or failure of treadmill belts, decks, or other related components
Accidents, abuse, negligence, modification, or unauthorized repairs
Environmental damage, including water, fire, or extreme heat
Natural disasters such as lightning, floods, or earthquakes
Normal wear and tear
Warranty Remedies
If a valid warranty claim is approved, we may, at our discretion:
Repair the defective product
Replace it with a new or refurbished unit of equal or greater functionality
Issue a refund of the original purchase price, excluding shipping and handling, if repair or replacement is not feasible
How to Make a Claim
To submit a warranty claim, please contact us with:
Your order number or proof of purchase
A description of the issue
We may ask you to return the item for inspection.
Shipping Responsibility
Return shipping for warranty inspection is the responsibility of the customer
Shipping for repaired or replacement items back to the customer is covered by us
Return shipping for refunds under the 30-day money-back guarantee is the responsibility of the customer
Important Notes
This warranty applies only to the original purchaser
This warranty is non-transferable
We are not responsible for incidental, consequential, or indirect damages, including loss of use, loss of revenue, or personal injury
Contact Us
To request a return or warranty support, please contact our customer service team with your order details and a description of the problem.